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Shipping and Return Policy

Shipping Policy

 

Purchases are shipped from our warehouse in Bhiwandi, Maharashtra by courier . Please allow 7 to 10 business days from receipt of your order.

Order deliveries will be made between 10am - 5pm Monday – Friday.

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. PureSati Online takes no responsibility for goods signed by an alternative person.

PureSati Online is not responsible for damage after delivery.

All claims for shortages or damages must be reported to customer service on the day of delivery.

Shipping and handling rates may vary based on product, packaging, size , volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments

 

Returns and Refund Policy



It is PureSati 's intention to satisfy our customers. For this reason, we will gladly issue a full refund under following circumstances:

1. For any full priced unopened merchandise that is returned.

2. Incase if the customer finds the product unsatisfactory. We would appreciate if the reason is emailed to us in detail to: contact@puresati.com . This will enable us to improvise further.

3. Incase if the products are received damaged due to transit OR manufacturing problems.

To return any items, please contact Customer Service or by email service@puresati.com

All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition.

Postage will not be refunded.

Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.

All claims for shortages or damages must be reported to customer service on the day of delivery.



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